Terms of Sale

I. PRICING

The prices listed for physical goods available through the Site (referred to herein as “Merchandise”) do not include shipping, handling, or taxes, if applicable. Based upon your billing address, Riot Games may collect sales tax on your behalf and remit payment to the state government in states where the sale of Merchandise is taxable. Riot Games also reserves the right to notify you of any mistakes in product descriptions or errors in pricing prior to product dispatch. In such event if you choose to continue with fulfilment of the order, you acknowledge that the Merchandise will be provided in accordance with such revised description or corrected price.

II. ORDER FOR MERCHANDISE

By placing an order for Merchandise, you agree that you are submitting a binding offer to purchase the Merchandise from Riot Games. Your order is accepted and a contract concluded once Riot Games sends you a Confirmation Email. Merchandise inventory is not guaranteed and if your order is not accepted due to lack of inventory, you will receive a full refund.

III. SHIPPING

International customers hereby acknowledge and agree that: (i) Merchandise is shipped from the United States, Germany, or Hong Kong; and (ii) you are solely responsible for any and all applicable import duties, customs fees, and taxes.

IV. DELIVERY

Delivery timescales/dates specified for the delivery of Merchandise to you, in any order acknowledgement, acceptance or elsewhere are estimates only, and while Riot Games endeavours to meet such timescales or dates, Riot Games does not undertake to dispatch products and/or commence services by a particular date or dates and shall not be liable to you in respect of delays or failure to do so. Merchandise delivery shall be to a valid address to the address submitted by you, and once Riot Games delivers the Merchandise to a transportation carrier at the designated shipping point, Riot Games's liability as to delivery ceases, and title and risk of loss passes to you. Riot Games reserves the right to require that a package be held for delivery pickup or signature delivery confirmation at its sole discretion.

V. RETURNS

a. CANCELLATIONS

Orders may be cancelled within 30 minutes of initial order time. You can cancel an order on your Order Details page, which can be accessed through either My Account or your Order Confirmation email. After 30 minutes, we will send your order to our warehouse and it will not be possible to cancel your order before it is shipped.

We reserve the right to cancel orders that are suspected of fraud, abuse our Terms of Service, or for any other reason at our discretion.

Refunds for cancelled orders or returns by the original purchaser will be issued as store credit or the original form of payment if the order date is within 120 days. If your order date is past 120 days, you will be refunded for a canceled order or a return with store credit, a credit to your credit card, or Paypal. If you return a gifted item, the gift recipient will receive a store credit for the original price paid by the purchaser. A gifted can be returned for a credit card or Paypal credit with the original purchaser’s billing information.

b. RETURNING AN ITEM

If for any reason you are not totally satisfied with your order within 45 days from the date of delivery, you can return your order for a refund. To do so, please access the Order Details page via My Account or your Order Confirmation email, and submit a return request .

Once you have completed the return request, you will be issued a packing slip indicating the address to which you should mail your returned item. Please print the packing slip and include it in the box with your returned items. Please make sure your order and SKU numbers are visible on the packing slip. The customer is responsible for return postage, and we recommend you send the item back via a traceable shipping method. We are not responsible for returned items that are lost or damaged in transit. You will receive an email confirmation when we have successfully processed your return and issued a refund. Please allow up to 7 business days to process your return after it has been received by the warehouse.

We will refund the full purchase price of the item. We will refund shipping if the return is due to our error, damaged or defective merchandise. Please Contact Us with your order number and photos of the defect or damage. We will provide a prepaid shipping label for your return.

Items returned for refund must be in new condition – unworn (except to try on), unwashed, and unused. Collectibles, plush toys, and similar items are not able to be returned if they have been opened or removed from their original package. Any items that are received in less than new condition cannot be returned to stock and will not be processed as a return. Customers who have returned an item found to be unsellable will be contacted by Riot Games Merchandise Support.

c. EXCHANGES

Items can be returned within 45 days for either a refund or store credit. You may place a new order online anytime for your desired item or size.

d. DAMAGED OR DEFECTIVE ITEMS

If you received an item that was defective or damaged upon arrival, please Contact Us with your Order Number and photos of the defect or damage. If your item was damaged as a result of poor packing, please also send images of how the item was packed. We will accept damage or defect claims up to 45 days from the delivery date. If you choose to return a damaged or defective item for a refund, we will send a prepaid shipping label for your return and you will be refunded once the item is received back at our warehouse.

e. INCORRECT SHIPMENT CONTENTS

If you receive the wrong item, size, or order, please Contact Us with your order number and photos of the item or size tag. Once the photo is received, we will send the correct item(s) at no additional cost to you.

f. RETURN TO SENDER

If your order is returned to sender due to an incorrect or invalid address, missed delivery, or refused delivery, you will be refunded for the item less the shipping charge and any additional return shipping fees incurred by us. If you Contact Us regarding an order that is being returned to sender, we will do our best to re-ship the order. Orders that are being returned to sender will not be refunded or re-sent until the package is received by our warehouse.

g. ORIGINAL RECIPIENT ONLY

Refunds, returns, and exchanges are only available to the original purchaser or gift recipient of record.